Your spa treatment is reserved especially for you. We value your business and ask that you respect the spa's scheduling policy. Should you need to cancel and/or reschedule a service you must notify the spa at least 24 hours in advance. When you fail to notify us 24 hours in advance we not only lose your business but any potential business from other clients. This results in lost revenue for both staff and the spa.
Cancellations done with less than 24 hour notice are subject to a cancellation fee amounting to 50% of the scheduled appointment. However, if you reschedule within a month of your cancelled appointment you will only be charged the remaining 50% of the service. This means that you would not incur any penalty. Any client who misses their appointment without giving any prior notification will be charged the full amount for the scheduled service.
When you schedule your appointment with us, you are agreeing to these terms. All one hour or longer services require a credit card or gift certificate number to guarantee a reservation. When making a one hour or longer service appointment, make sure you have your credit card and/or gift card number readily available.
Return and Refund Policy
We hope that you are enjoying your products from Rain. If you should need to return a product, please return it to Rain Wellness Spa at 150 West Main Street, Branford, CT 06405 or call the spa at (203) 483-0300 for further assistance. We accept returns of unopened items in their original condition and open items that may have caused an allergic reaction or are clearly defective. Items may be returned within 15 days of the original purchase date. Please bring the receipt with you. Final sale items are non-refundable.
No cash refunds on prepaid treatment series or spa gift certificates.